Refund Policy

All sales are final. Due to sanitary concerns, we do not offer exchanges either.

Delivery Notice

Your package will be delivered within a month. This is a worst-case scenario as orders can come earlier than this.

Disclaimer

Thank you for choosing Jenny's Glow Skincare. We sell organic skincare products that are made with all-natural/organic ingredients, which have been tested and approved by NAFDAC (National Agency for Food and Drug Administration and Control) in Nigeria. It is always advisable to get a skin recommendation before purchasing any new skincare products to ensure that you get good results. It is also very important to know whether or not you have sensitive skin.

Warning

For External use only, if irritation occurs stop using immediately.Store in a cool and dry place away from sunlight.

If you are uncertain about possible skin sensitivity, please do a patch test before use or consult with your healthcare professional. If you experience sensitivity or allergic reaction, please discontinue use and seek medical attention. Jenny’s Glow makes no claim to cure or prevent any disease or medical problem and is not intended to substitute any other therapy or medical advice. Do not disregard medical advice or delay seeking medical advice because of information that you've seen on the Jenny’s Glow website or social media platforms.

From time to time, Jenny’s Glow will advertise testimonials from our customers for illustration purposes only. These testimonials photos/videos are from real customers showing the results they achieved by using our skincare products. They are not intended to guarantee that current or future customers will achieve the same results. Results will vary especially because each individual's skin type is different. As you purchase products, you fully agree that there is no guarantee as to the specific outcome or results that you can achieve from these products. You agree to absolve us from any liability or loss to you or any other person that may occur from the use of the products that you purchase and receive from this skincare brand.

Shipping Disclaimer

Tracking

Once your order has been shipped, you will be provided a tracking number that can be used to track the status of the delivery. Please monitor the status of your delivery closely and ensure that you retrieve the package as soon as it is delivered to the address. Signature confirmation is required for DHL deliveries.

Lost Package

If you did not find your package after it was marked as 'delivered', please ask around your neighborhood if someone has received your package on your behalf. Also, please report the issue to us immediately via email info@jennysglowng.com. Jennysglownigeria will NOT be held responsible for incorrect mailing address provided by the customer or lost/stolen packages.

Returned Package

If your package has been returned to our office due to an incorrect address you provided, you will be contacted by Jennysglownigeria via phone or email. Please note, you will be responsible for paying another shipping to delivery fee to reship the package.

Duty/Customs Fee

Some international countries requires customers to pay for duty/customs fee to receive their package. The amount on the fees depends on the country's rules and regulations. This amount is NOT included in your delivery fee paid to Jennysglow. Once notified about this duty/customs fee, please follow-up with them and make your payment immediately so that your package can be delivered to you.